ALO

Reviews

• LM

  Lucia Martinez

  6 days ago
  5.0
  Amazing customer service!!
• DV

  D Vita

  Oct 13, 2025
  5.0
  I visited the store this afternoon to buy a jacket, but they didn’t have my size. Regina was incredibly kind and helpful, providing excellent customer service. If you're looking for a knowledgeable and reliable salesperson, see Regina!
• DD

  Dilshod Dilshod

  Sep 28, 2025
  1.0
  Service very bad 😡😡😡
• DB

  Delfina Breton

  Sep 15, 2025
  1.0
  This brand is a disaster. Whenever you buy something online it says you are getting gifts, they even show them to you and in the end you don’t get anything, luckily you will get the thing you actually bought because the last time it took them 20 days to send me something that was supposed to arrive in the 2-3 followings days. So just pray you receive something and hope for it to be in good conditions. I got a tank top that was kind of ripped. I tried a thousand times calling to the customer service phone, they not even picked once. Sent emails through the website and I never got a reply. They don’t care at all about customers. Their service is definitely the worst thing I’ve ever seen in a brand that is supposed to be good. I even went to their stores to try talking with them since I was leaving nyc and needed to know for sure that the items I purchased 20 days before were going to arrive before I left and they told me to keep calling. No one ever gave me a solution and not even offer something for the gifts I never got. This brand really sucks and their customer service sucks more.
• AA

  asandoval1828 amir2010

  Aug 4, 2025
  4.0
  The reason I gave a 4 start is because one of the employees was not to happy to help me and my boyfriend she seems either a little racist or scared of us because we were a little darker than she is she probably thought we wasn’t going to spend and we were gonna steal. I wasn’t happy about that so I decided not to ask her for any more help and got help from someone else. One employee was very helpful and we spent a lot of money at the end of the day in the store. I would recommend the store but hopefully get better training with that employee. I did not get her name because I was already disappointed with her reaction.but my overall experience was okay