ALO

Reviews

• DF

  Daniela Folkes

  Oct 24, 2025
  1.0
  Very bad customer service , white girl with belly ring gave very bad attitude I suggest going to other locations
• EB

  Eugene Belitsky

  Sep 26, 2025
  1.0
  Worst customer service experience ever Will never go there again Stay away from that place Go to any other alo location than that Stay away
• EW

  Edward Woodson

  Sep 24, 2025
  1.0
  Customer service is HORRIBLE the system is HORRIBLE my wife was given a gift from there and the top was one size to small she went asked to change it NOT REFUND and the process is no receipt no exchange. If she was asking for a refund I would respect no receipt policy hands down but to tell you to call customer service and they'll help you and be on hold for 47 minutes to hear exactly what was said in the store is insane. The attitude the employees have towards helping you is insane especially with the prices it's not a low end store where you get way more respect and the employees are a lot more helpful and considerate.
• RF

  Rachelle “Rae” La Fever

  Sep 19, 2025
  5.0
  Not really a review writer or reader for that fact but in looking up the store locations, I decided to read the reviews on this particular location and boy o boy they were not great. Being a woman of color, I was skeptical going in and already had my guards up and yes upon entering the store I didn't not feel welcomed and began thinking the reviews were right. I told my girl friend the same and was completely cut off by Courtney and her super bubbly personality. She not only smoothed me over but she even pitched the idea of me applying to work there and the benefits. She told me about her outfit and all the colors it came in. There was also a gentleman at the register with super curly hair and captivating eyes who was also super helpful. I don't remember his name..uugghh. There was a problem with exchanging my item that took longer than expected but the continous apologies and side conversation made up for it. I ended up leaving the store until my issue was corrected and was texted by Courtney within minutes once they were done. I was given a free bottled water for the inconvenience which spoke volumes for how much these two individuals enjoy their jobs and just being human in these times. Fitting room girl was a little snotty and sent me to look for an item myself on the rack but the overall experience omitted those feelings in writing this review.
• SD

  Sravanthi Dama

  Sep 13, 2025
  5.0
  I’m not usually one to write reviews but really felt compelled to come on here and shout out one of the sales reps- Frank Chandler. Having never stepped into Alo before and also not having a “straight size” body I was very much intimidated and unsure of what to expect. Frank greeted me warmly and asked if I had any questions and for once I took him up on his offer. I was clearly out of my element but he helped me figure out what size I actually was and suggested I try on a couple of different pullovers and zip ups, including one I wouldn’t have normally gone for on my own. I totally would’ve taken him up on his offer to open a fitting room for me if I wasn’t in a hurry. He was so patient and encouraging through it all and really made the entire experience so much more pleasant than I expected it to be. Thank you Frank- you’re truly a gem!