ALO

Reviews

• LL

  lala lin

  Oct 21, 2025
  1.0
  The woman standing at the door was very reluctant to help me. I asked a question, but her response was loud and impatient, frightening the children. She was chatting and laughing with her colleagues. I felt very discriminatory against Asians. I want to tell you, you don't deserve this job, you don't deserve to be a human being.
• SI

  Sara Ip

  Sep 12, 2025
  5.0
  Ty Carmella for being so helpful for me today! I appreciate your kindness and support by phone it really helped me redeem myself after a terrible counterfeit scam and I know you guys are the best ok!
• DN

  Dalia Naji

  Aug 26, 2025
  1.0
  Poor customer service.. they bring out a pair of pants that I asked for then they say you can’t try it!!!!what type of service is this!
• AG

  Alejandro Gavilan

  Jul 21, 2025
  1.0
  Approximately two months ago, I purchased a pair of ALO Recovery Mode Sneakers (Men’s size 10.5, white) at your Mississauga, Ontario store. I chose them based on their design and your brand’s reputation for quality, but unfortunately, my experience has been very disappointing. Eight days ago, I washed the shoes for the first time, using a delicate cycle and without a dryer. To my surprise, the sneakers shrank significantly and no longer fit me. They were not subjected to misuse or extreme conditions, so I find it unacceptable that such high-end footwear would be damaged after just one wash. I no longer have the purchase receipt, but I hope this will not prevent you from reviewing my case and offering a fair solution. I kindly ask for clear answers to the following questions: Is it normal for your sneakers to shrink after a single wash without a dryer? What kind of quality control do you apply to your products? What type of warranty do you offer in cases like this, where there’s clearly a material or manufacturing issue? Do you have any return or replacement policy for products that show such poor durability? I look forward to your prompt response. So far, my experience with ALO has been very disappointing, and I hope you can offer a resolution that reflects your brand’s commitment to customer satisfaction.
• LA

  Lamyea Alam

  Jul 20, 2025
  5.0
  Staff are friendly