ALO

Reviews

• MS

  Maher S

  4 days ago
  1.0
  I got an item as a present, it was one size too big, so I simply wanted to exchange it with a smaller one. The staff did not allow me to do that even though it wasn’t worn, tags were still on, and I had the email receipt. Terrible customer service. They were not helpful and not willing to listen.
• AH

  Aida Hg

  6 days ago
  1.0
  I’ve visited this store twice so far, and both times I was completely ignored by the staff, even when I asked them simple questions. The customer service was extremely poor, and there was no respect shown toward customers at all. Even when I asked the store manager to call one of the sales associates to assist me, she also responded with complete indifference. Honestly, I wouldn’t expect such a low level of customer service from a brand of this reputation.
• FM

  Fumika M

  6 days ago
  2.0
  No colours other than black, white, gray and navy. It was super messy! Material also feels cheap for the price. Better go to Aritzia or Lululemon.
• SU

  SOCIAL UBBI

  Oct 10, 2025
  1.0
  Store experience extremely lacking in comparison to all the other Alo stores I have visited. Inattentive and distracted staff.
• YL

  yu li

  Oct 7, 2025
  1.0
  We went to the store yesterday, and there was a staff member and cashier who looked unfriendly. When we asked them about inventory or had questions, they were very impatient and unfriendly. I finally chose to place an order on the website. This is completely different from the attitude when it first opened.