Horrible customer service and honestly not very impressed with the quality. $140 pants are kinda cheap, socks fall apart and havenโt received a hat I ordered 3 weeks ago. Pretty sure Iโm sticking with vuori, lulu and all other nord brands. Poor customer service equals horrible company.
TS
Thamonwan sarapat
Aug 18, 2025
1.0
Very disappointed with the service. The staff made a mistake with my receipt and refunded the wrong card, but instead of resolving it, they pushed all the responsibility onto me. They didnโt check carefully, were unhelpful, and even had an unfriendly attitude. This was clearly the staffโs error, yet the customer was the one who had to deal with the problem.
I didnโt catch his name but the guy working the evening shift on Saturday 6/28 was amazing and so kind! I love to stop here when we are in Salt lake!