airtkt.com

Reviews

• JH

  Jenny Harpman

  Aug 28, 2024
  1.0
  Terrible service! Flight was changed. Charged $50 per ticket(bought 5 tickets) for change. If i wud have gone through airline…..there would be no charge for change. Called for at least $200 refund…..willing to pay $50 for change but kept telling me ‘ this is their policy’. DO NOT USE!!!!!!!!
• MF

  Michael F

  Dec 30, 2021
  1.0
  I bought 3 airline tickets using this company. Soon after buying the tickets, they started calling us stating that the airline changed the times of the flight and they have to charge me up to 75 for each ticket and if I cancel I will lose all the money of the tickets because they were 'non-refundable''. I agree the first time because I was afraid to lose the tickets. Plus their clauses are very vague and made me believe that the charge would be if I made the changes not the airline. They continue trying to charge me over and over and ended charging me up to 300 dollars in changes of the flight that was out of my control. I was like 4 to 5 months away from my flight and was afraid that they would be charging me until then. So I risked it all and decided to cancel the tickets, however before I did I called the airline directly and was able to get out of the scheme and fortunately they allow me to cancel and refund the tickets in full.
• JU

  jessica untalan

  Apr 27, 2021
  1.0
  I am not usually writing a review, but with my situation I had to. the agent on this company are so rude even you talk to them nicely regarding of the booking i bought they hang-up the phone after a 2hrs wait. I know your doing your best but please fixed our problem.
• CY

  Cale Young

  Mar 24, 2021
  1.0
  BEWARE! This is a very unethical business. They sold me their “Platinum” Travel Assist plan, which is advertised to be the only way to avoid paying their exorbitant service fees for any changes to your reservation. Once they had my credit card information, they proceeded to violate their own policy by making an additional unauthorized charge to my credit card of $300 six weeks later after the AIRLINE had made an AUTOMATIC change to the flight times on my reservation six weeks earlier when the airline’s flight schedules got updated. The airline automatically placed me on an alternate flight when their schedules changed, which is a totally normal and routine occurrence, and is to be expected, especially when purchasing tickets well in advance. This routine update to me reservation has handled entirely by the airline. Six weeks later, this company charged me a $300 “service fee” once they found out that the airline had updated my reservation due to a routine update in their flight schedules. This was an unauthorized charge to a credit card that they had on file from the original booking. Even if I had requested a change service, the Platinum plan coverage that they sold me up front should have covered it with no fee. Note that the Platinum plan is different than the Premium plan.
• JM

  Jana McQuaid

  Oct 28, 2020
  1.0
  Do not use this company!!! They charged $75 per $270 ticket to refund us for flights that were canceled due to COVID. **Edit based on response from Air Tkt. You cannot arbitrarily decide to charge customers a certain amount based on a company's financial hardship. I am waiting for you to send me the specific passenger carrier document where I agreed to the charge if the flights were canceled. I would prefer to discuss by email if you would please respond to the two I have sent.