Business Details
About
HVAC ContractorAir Duct Cleaning Service
AirBest Home Services & Duct Cleaning provides duct work, sealing and cleaning, dryer vent cleaning, heat pump installation, AC installation, gas furnace installation, and ductless mini-split installation services to the Puyallup, WA area.
Location
Hours
Reviews
5.0
292 reviews
5 stars
290
4 stars0
3 stars0
2 stars0
1 star2
- MSMichael Stanger6 days ago5.0I have a mini-split in my three-level townhouse and I have been very happy with it through hot weather and cold. AirBest sent techs to install the system last year. They were professional, nice guys and I have been very happy with the system. After sharing my experience with my next door neighbor, AirBest installed a system for him. I could have asked more questions and someone from the company could have been more forthcoming with important information. These shortcomings lead me to an unfortunate situation. What I didn't know, was that the real culprit was bad timing and I think some wires got crossed. My point is not that AirBest or I am perfect. Communicating with the company, explaining and understanding allowed us to resolve our situation. I was very unhappy until I was able to speak with Jason. We both listened and were able to come up with a resolution. In a world filled with vitriol and negative energy, it continues to be a pleasure to work with AirBest and I will continue to recommend them. I will also get better at asking more questions!
- JWJeff WohlfahrtSep 6, 20255.0I can't recommend this dryer vent cleaning service highly enough! After years of neglecting our dryer vent, I finally decided to have it professionally cleaned, and what a difference it made. Tim, the technician who came out, was absolutely outstanding. From the moment he arrived, he was professional, courteous, and clearly knowledgeable about his work. He took the time to explain the entire process, showing us the buildup of lint and debris that had accumulated over the years. We were surprised at how much material he removed - no wonder our dryer had been taking forever to dry clothes! What impressed us most was Tim's attention to detail and thoroughness. He didn't just do a quick surface cleaning; he made sure to clean the entire length of the vent system, from the dryer all the way to the exterior outlet. He even cleaned up meticulously afterward, leaving no trace of his work except for a dramatically improved dryer performance. Tim went the extra mile to securely connect the dry vent tubing in the crawl space and discover a faulty dry vent flap that could provide access by rodents. If you're on the fence about having your dryer vent cleaned, don't hesitate. This service is worth every penny, and Tim is a true professional who takes pride in his work.
- JLJesse LangfordAug 25, 20255.0I recently had a Mitsubishi 3-head mini-split system installed by AirBest Home Services, with the outdoor condenser placed on my 2nd-level condominium deck. This was not a simple project, but the team handled it exceptionally well from start to finish. (See attached photos for the finished project.) The two technicians, Sergey and Alex, were extremely professional, polite, and hardworking. They explained everything clearly, worked diligently through the two-day install, and made sure the job was done right. I’d also like to recognize Jason Bergstrom, the founder and owner, who was my first point of contact. When he came out to provide the estimate, he was very thorough, informative, and gave me all the details I needed upfront. That same level of professionalism carried through the entire installation process. Overall, AirBest delivered excellent service, and I am very pleased with the results. I would highly recommend them to anyone considering a mini-split installation, especially for more complex setups like condos or multi-head systems.
- JBJoe BattagliaAug 25, 20255.0Airbest just put a heatpump in at my house, let me tell you the customer service and professionalism of this company is amazing. When they were done I even received a call from the sales guy asking about how it went. I also got a call from the owner to ask how it went. Levels above thank you and will recommend to any and everyone in need.
- CWChuan-Yu WangAug 19, 20255.0AirBest did a stunning excellent job installing my new heat pump air conditioner. The whole project was done in an efficient, no nonsense, very economical way. From the beginning consultation, estimate, installing, wiring, to the final testing and running of the system, everyone did a beautiful, very satisfying job. They are professional, knowledgeable, and capable of doing their jobs without any mistakes. I enjoyed talking to them while they were working. Jason, the owner must have done everything right to have employed/hired Alex, Sergiy (the installers), the electrician Aaron, and Sean who tested the system and put it to start working. Thank you all for a job well done in just two days!
Frequently Asked Questions About AirBest Home Services
Do you offer free estimates?
Yes, AirBest Home Services provides complimentary estimates for all our services.
Do you have any offers or deals?
We offer a 10% discount for first responders and military personnel. Additionally, customers receive a complimentary duct cleaning service with any new whole system installation.
What will the cost of my system be?
The cost of your system depends on various factors specific to your home. To provide an accurate quote, we need to conduct a free in-home consultation, as different home layouts affect heat flow differently.
Describe a recent project you fondly remember. How long did it take?
We recently completed a comprehensive system replacement for a client, including ductwork. The project involved installing a new Mitsubishi Hyper Heat Air-Handler/Heat Pump and custom-made metal ductwork. We also added a new return upstairs to improve summer comfort. The result was the most comfortable living space the homeowners had experienced in their 20 years of residence.
How did you get started doing this type of work?
Our owner entered the HVAC industry after serving in the Army National Guard. Over the past 17 years, he has continually expanded his knowledge and adapted to industry changes. At AirBest, we believe in ongoing learning and constantly seek innovative approaches to achieve our objectives. We take pride in our comprehensive and helpful approach to service.
What advice would you give a customer looking to hire a provider in your area of work?
We recommend seeking reputable dealers who are genuinely committed to improving your home. It's important to find a company that tailors solutions to your specific needs and works within your budget, rather than one that prioritizes maximizing spending.
What education and/or training do you have that relates to your work?
At AirBest, we prioritize ongoing education and training. Our team holds over 20 certificates in HVAC expertise, covering various aspects of the industry including refrigerant changes, utility rebates, and precise sizing calculations. This commitment to continuous learning ensures we consistently deliver high-quality work.
What is your typical process for working with a new customer?
Our process begins with a home visit to discuss options and ideas. After taking precise measurements, we provide a comprehensive cost estimate for the entire project. Once you select the ideal system for your home, we offer customized financing options to suit your needs. Our goal is to ensure exceptional results and customer satisfaction from the initial contact to the final installation.
What questions should customers think through before talking to professionals about their project?
Customers should consider their comfort issues, energy efficiency goals, current HVAC system type, budget, maintenance plans, zoning needs, indoor air quality concerns, and the cooling and heating load requirements of their home. It's also helpful to think about preferences for eco-friendly or smart features, and any specific airflow challenges in the space.