Aiden by Best Western South Reno

Reviews

• MV

  MiA Chicafire Villa

  3 days ago
  3.0
  Bad service,very unfriendly and unpersonable. They still haven't returned my 100$ deposit that was 2 weeks ago!!!
• KB

  Kevin J Bottum

  Oct 22, 2025
  5.0
  This was my first visit to Aiden by Best Western South Reno. Here are my first impressions of this property: - Room size: 2 queen beds with standard tub/shower. Spacious. - Dog friendly: Absolutely. The patrons and their critters that I observed were a myriad of large and medium sized pooches enjoying travel with their pet parents. I cannot emphasize the abundance of pet-friendly properties within the Best Western Network of hotels. It's about time and thank you Best Western! - Location: About 3 miles South of City Center, which is easily accessible by public transportation, short ride share, or gutsy (slightly uphill) bicycle ride. - Staff: Spectacular - TV: Basic cable with some movie channels - Cleanliness: Great - Bed: Comfy womfy - Fellow guest proximity: Close, but classic built (construction), noise cancelling CMU construction. - Jet/Airport noise: Present but not obnoxious outside. Inside room is almost jet-noise free. - Mass Transit noise/Access: None/5 minute walk to bus stop and maybe 15 minutes to downtown via bus. - Riff Raff Noise/Presence: None that I observed. - Homeless encampments in immediate area: None. - Swimming pool: Outdoor heated, however, it was half full during my visit. Or half empty? Anyway, not working. In a state of disrepair. - Breakfast: Separate This place is my Vegas home away from home. Highly recommend if you don't want to be near the strip.
• JS

  Jim Shaner

  Oct 14, 2025
  1.0
  I have stayed here on and off for the last 5 years. Went to check in on 10/12/2025 to be told that they can no longer rent to me. I have spent 1000's of dollars staying here. No explanation and cancelled my reservation, no call to let me know that they cannot rent to me or any kind of common courtesy. I asked that the manager contact me to give me answers and s/he still has not called. DO NOT STAY HERE
• MV

  Michelle Valencia

  Oct 13, 2025
  1.0
  BEWARE! BED BUGS!!DO NOT STAY HERE! This hotel is disgusting and escalations service was rude and inapproriate. Noticed blood on several spots on one of the sheets and what we thought were small cockroaches ...but turned out to be bed bugs in the bed. We called front desk to talk to manager and staff said they had no manager and asked if we were done with our complaint. They argued that we were lying instead of coming and viewing for themselves. After insisting on speaking to a manager they called police because we would not leave the office without them documenting our experience. They are a disgusting motel with no ability to handle customer complaints. We were bit all over our bodies by their bed bugs and have contacted the health department and considering other options as well. DO NOT STAY HERE
• BT

  Bárbara Salinas Trentini

  Sep 24, 2025
  1.0
  We had a terrible experience at this hotel. We arrived around 8:30 AM with a fully paid reservation (made through Booking.com), only to be told that our room had been reassigned to another guest because we didn't check in the night before. We explained that we had been delayed due to force majeure and were part of a group of foreign travelers with no roaming, so we couldn’t call ahead. We also explained that we just needed to shower and rest for a short while. But not only was the room unavailable, they refused to offer us even a public shower or any form of basic courtesy. The receptionist was unhelpful and rude, and gave us false information, claiming that only Booking.com could process a refund. We later learned this is not true and that the hotel shares responsibility. In short, we paid for a service that was not delivered, were denied basic human needs like a shower, and were treated with complete indifference. This experience was unacceptable. I do not recommend this hotel and hope they are held accountable for such practices.