Advantage Federal Credit Union

Reviews

• MW

  ME W

  Sep 12, 2025
  1.0
  I had a deeply disappointing experience at the Gates branch. To begin, upon arriving for our scheduled loan closing appointment, my husband and I were completely ignored—an experience that, looking back, set the tone for the rest of our visit. One employee even walked right past us on their way to lunch without acknowledging us. After waiting in the lobby for about 15 minutes without any sign of assistance, we decided to approach the teller line to find out what was going on. Given the low volume of customers, it was surprising that none of the desk staff took a moment to check in with us; only one staff member was actually attending to a customer. Later when engaging with the assistant manager, not only did she present herself in an unprofessional manner and attire but also behaved in a similarly unhelpful way. It seemed that the two individuals we interacted with (the assistant and universal banker) had likely never worked in a professional environment and lacked the emotional intelligence required in the banking industry. Their behavior suggested they would be better suited for roles that do not involve direct customer interaction, and one that would require very little critical thinking-possibly in a completely different field like food service or a factory assembly line. It was particularly frustrating to witness such a lack of understanding regarding basic banking services. This gap in knowledge likely contributed to our inability to engage effectively with anyone locally. When we sought assistance, the "assistant manager" also coldly remarked, "I’m busy with other things," instead of helping us resolve a straightforward issue that required basic common sense. Even when we proposed a potential solution, she was unable to assist us and demonstrated a lack of both understanding and authority. The only positive aspect of our visit was the friendly security guard outside, who kindly opened the door for us as we entered. We have since reached out to the CEO to make him aware of this situation, as it’s essential for someone in authority to recognize the concerning service standards—or lack thereof—at this branch. In today’s banking landscape, where exceptional customer service can distinguish one institution from another, our experience revealed a shocking lack of service—essentially nonexistent. Having maintained a significant lending relationship with this institution for over 10 years, the treatment we received was far from reflective of the value of that relationship. As a result, we elected to withdraw our request and are now moving our lending to a bank that genuinely values each account holder and their experience.
• AC

  Anthony Coronado

  Jul 25, 2025
  5.0
  First car loan ever, just paid it off. Never had a bad experience with them. Always answered my questions in timely manor. Their app is great, never had an issue. Over all great experience!!!
• EW

  Erin Walsh

  Nov 1, 2023
  5.0
  Highly recommend if you're looking for a mortgage. Dan provided excellent service, and explained the process in terms I could understand.
• TF

  Tara Freitag

  Nov 27, 2017
  5.0
  Great credit union! Member service representatives very fast paced and helpful! Very organized branch and helps you find the solution to any question you may have at a very rapid pace! Staff is kind, caring, and very fast! Plus their auto loan rates are the best!
• RB

  Rachel Burnham

  May 24, 2017
  5.0
  The best credit union in Rochester! They treat you like family and will go out of their way to help whatever financial situation you're in. Unlike other institutions, they actually care about you as opposed to just making money off you. Nancy, Eric, Robert, and all others are wonderful, helpful people. I have been at this branch for 5 years, and I would recommend it to anyone searching for an honest, caring credit union. Always a great experience here :)