JA
Julie Atkins
Sep 24, 2025
I called Adam Plumbing Mechanical, because we had a leak through my kitchen ceiling, from our toilet.
They charged me $199 to come out, and said that it probably needed a new wax seal and a camera down the toilet, since they had no camera with them, they did nothing (except charge me $199) and came back a few days later with the camera, put a new wax seal on, and put the camera down the toilet charging me another $833, I asked if they could deduct the $199 from the $833, they said they could not, not giving me a reason; except “not how it works with their company”.
They told us it was badly piped and that is what caused the leak, then gave me another quote for $8506.
We got a second opinion and the first thing they asked was if they had used an electric snake, as that would be the first step, (No) then they asked for a copy of the video from that camera. I called them immediately, and after giving me excuses, they then said they didn’t send it because they didn’t know which video I wanted, when I said send them both, I received nothing, finally I was able to speak to a manager and he said sorry there is NO video we deleted it, which sounds a bit suspect, since they never said that after my repeated initial calls. I told them from the beginning, that I needed the video for the insurance claim.
Needless to say, I lost trust in them, the other company came and did the electric snake for a total bill of $385, and it has been over three weeks now, and the problem is fixed.
Basically, we feel like we got ripped off for $1033, thank goodness we didn’t pay the $8.506, even though they told us we could arrange credit. If you have problems steer clear of this company, unless you don’t mind paying exorbitant prices, which one of their employees substantiated, I won’t mention their names, because I don’t want them to get in trouble.