Academy Sports + Outdoors

Reviews

• TJ

  Tierra Johnson

  Oct 22, 2025
  4.0
  I have been coming to academy for years and never have I been followed around by an employee until today an order woman kept following me and my son around the store at first I was like ok she just doing her job but everywhere we went she was right there acting as if she’s folding clothes or something…once I finally made my way to the register that’s when she went to sit down. I wish I could have gotten her name but I do know she was the oldest employee in the store a grey hair woman. I didn’t even want to finish looking around at stuff because I felt uncomfortable with her following us.. all I was doing was looking at coats to purchase which I purchased 2 coats but I just wanted to hurry up and leave out cause I got tired of her following me around the store asking the same damn question…I really do feel like she was racially profiling my son and I hope she doesn’t do this to anyone else
• ST

  Shawn Teegarden

  Oct 11, 2025
  5.0
  Good outdoor equipment and they stand behind it
• AS

  Amber Stafford

  Oct 6, 2025
  1.0
  My family was passing through, and I opened the Academy app to check my cart and see if the shorts I planned to order were on sale. To my surprise, they were 30% off, which was exactly what I’d been waiting for. I checked the app for in-store availability, saw that they were in stock, and decided to stop in. When I went to pay, the shorts rang up at regular price. I told the cashier, “Oh, those are on sale for 30% off.” She said, “That’s online only.” I asked if I could get that same price in-store, and she replied that I’d have to order them online. I then asked, “Okay, but can I just order them and get them now?” She said it would take at least 15 minutes. At that point, I was already at the register, ready to pay, so I asked if she could check with a manager. The manager’s response was, “No, we can’t give you that price you have to order online.” So let me get this straight: it’s 11:30 a.m. on a Friday, no one is in line, the store is practically empty, and they can’t take a minute to price match their own website so we can be on our way? Their website even says they’ll price match and beat competitors’ prices by 5%, and price match Academy.com yet they keep insisting I have to order online? I walked out to our vehicle, and my son needed to use the restroom, so we went back in. Without knowing anything about what happened, he looked around and said, “Wow, Mommy, this store is really empty. Our store is always busy.” I bit my tongue and thought to myself, “Well, the employees and managers might be why. This is the definition of ignorance.” It’s disappointing to see that kind of customer service especially when the issue could have been solved in under a minute and shouldn’t have been a “deal” to begin with.
• LM

  Lee McNew

  Sep 27, 2025
  1.0
  Stated they had a product at my store went to the store it was not there, employee instructed me I had to use the web site to order the product went home ordered it, gave my payment order it was supposed to be ordered 3 days later they sent me an automated cancellation order.
• RS

  Rhiannon Swan

  Sep 24, 2025
  4.0
  Bought my sons first pair of cleats for soccer here, i had some trouble with my tap to pay at the register and my son was being a little impatient and the cashier was noticeably annoyed despite there being no line