Academy Sports + Outdoors

Reviews

• FP

  Felix Pena

  4 days ago
  1.0
  Placed an order on line. I was told my order would be at the store on a specific date. Through my account with them it shows the order arrived a day earlier. I call the store several times during the day and no answer. I go to the store and was told the order will arrive the following day as originally stated. I called the store several times at the advised day and no answer. Finally someone answered and the order is not there, even though it says in my account the order is ready. The people who answered the phone were not customer service friendly. It felt like I was bothering them. I had better hopes for this place. I am not a casual customer. I have spent several thousands in the past few years on Academy. I feel very let down. I don’t want to hear excuses- no one does. The Franklin store already let me down with their poor customer service. This is the second Academy store to let me down in less than two months. We, as customers, understand things happen. What we refuse to accept is poor customer service.
• TA

  Thomas Alderidge

  4 days ago
  5.0
  Great store better place to buy ammo
• SK

  Steven Kiesiner

  Oct 21, 2025
  1.0
  I went there on Grand Opening and there was very little staff. I wanted to buy a few bait cast reel's , the kid said there wasn't anyone there that could help me look at some in the cases, I had found a guy to help me in the back of clothing, he came up with me to the case, he didn't have a key to unlock the case and asked the guy I originally asked for a key, which he had and given it to him, and when he opened the case all the reels they had were for right handed people. Left handed people fish too. Very disappointed. You all need to have a little bit more selection for everyone.