I visit this location every single day — like a bad habit. Some days are better than others, but some days are downright rough. It’s a bit out of the way on my route to work, but I make it work.
The customer service used to be top-notch, but lately, it’s slipped a bit. The drinks are never quite the same twice, but I try to give them grace and keep coming back. The turnover seems to be through the roof — I see a new face almost every morning. There are still a few familiar ones who are fantastic, but a lot of new ones too.
This morning was especially chaotic. The system crashed four times while I was ordering. The first girl was patient and handled it well — no problem. The second tried again and said, “Oops, it crashed.” Still fine. The third one came on and said, “Oh my gosh, my computer crashed.” I told her it was okay — it happens.
But when my drink finally came out, it was what I ordered. Before I could say anything, she turned around, went back inside, and yelled, “Has she even paid yet?!” When she came back, her attitude said it all. I calmly told her, “No need to go in and yell at people — you could’ve just asked me.” She got defensive and snapped, “It’s my boss, and I DIDN’T YELL!” before stomping back inside.
The manager and another employee came out afterward — they were great. I explained that I understood the system issues, but the last girl’s attitude was unnecessary. Right behind me, another customer was yelling, “Come take my money! I have to go!” The manager, still trying to help me, told her they were having system issues. After a minute, that customer drove off in frustration.
I waited patiently with my money in hand. Things happen — I get it. The manager handled it as best as she could, and I appreciated that.
Of course, I’ll keep coming back — because I always do. People have bad days, and I understand that. Take a deep breath, let it go, and move on with your day. It will get better.