42nd St Mini Storage

Reviews

• GS

  Gerilynn Summers

  Aug 22, 2025
  1.0
  I was notified about my unit going into prelien on July 28th we made arrangement to pay a certain amount and they would give me till the 14th to get everything out, i went there on the 9th I notified the front desk lady about damaged items due to rats she told me the owner would call me I unturned told her we would be back on the 13th to get the totes and table out due my son having the day off, we went there before noon on the 13th and when the gate code wouldn't work, I was told that they had thrown away my items due to miss understanding by a new employee, I have tried to call and talk to the owner about making this right and still haven't received a call back about my discarded items or the rats. While in the office on the 13th I asked where could I find my items and the front desk lady told me "try looking in the dump" she had also told me they hadn't gone threw my belongings but she did hand me a small peed on makeup bag with a couple pics in it although the pics I had taken on the 9th there was a clean non peed on make up sitting right on top of the totes right when you open the door and the pics she had handed me were actually in a tote. I had metals from my grandfather military uniform in there along with my grandmother's jewelry ect.
• GS

  Gerilynn Summers

  Aug 15, 2025
  1.0
  After my unit was put into prelien on the 28th of july I went in and made arrangements to pay a certain amount which I did on the 1st went back in on the 9th to start removing items and found rats had damaged alot of items I told the front desk girl and she said the owner would call me about it while I was there I told her would would be back on my sons day off, on the 13th I went there and everything was gone.... when I asked where I could find my belongings I was told "try the dump" I've tried to contact the owner several times and still haven't heard anything. Not so much as a apology nothing I was in contact with them the whole time some of the items discarded are irreplaceable (grandma's jewelry, metal from my grandfather military uniform ect) .
• KE

  Karrie Ellison

  May 11, 2025
  1.0
  I truly can't even give one star!!! First been with them since 2021, when they change office management the whole place went to shit, my husband suffered cardiac arrest and was off work, we did get behind in our payments, I was notified my unit was up to be unlocked and photographed for auction purposes, I totally understand that, what don't understand is, I went in and paid cash to get my unit in a zero balance, my balance was zero owing, I then was told if I went past 31 days, I could be evicted, I had no problem with that, what problem I did have was, l received a eviction notice after I was told I wouldn't, that was fine ok no problem I have 7 days that works, what wasn't ok is they locked my gate code out and over locked my unit with a zero balance, I owed them nothing, I was told I had to come to the office to get in the gate then I had to wait for someone to come and take their lock off my unit, if I owed nothing there was no reason for this, it was a control issue the office girl had, I was treat like a criminal, it was not ok having to go in the office to ask to get to my unit and waiting for her to come unlock my unit, if I owed I totally understand the over locked, but not with a zero balance, then my 7day eviction would fall on a Sunday on a day they are closed, she felt so gracious to allow a extra day, if your closed that is not one of your 7 days, she needs to learn what legal rights she has and doesn’t have before she gets that company sued for illegal procedures, as any company they have certain laws that have to be fallowed…so with a 7 day eviction, I had 56 hours only from 10 to 6, to be moving my stuff, that's not even 3 full days, I was told at 6 o'clock on the 7th day I would not be able to get my stuff, and it would be their property, I have contacted the better business bureau and ODJ and filed report for their in ethical practices , I was told if I have a zero balance that isn't legal to do, no where in my contract does it state anything near that, and I am seeking legal assistance on this matter, as I think I'm probably not the only one they have done this too, they have lost so much business since Darrel was let go and hasn't been managing the property, I paid 236 a month for a place that's infested with rats, the rat feces was unreal, so much of my property is damaged, I can't even tell you how much of my property I had to thrown out from rat feces and stuff that had been eaten by rats, it was disgusting, my storage unit had nothing but furniture and clothes and important paperwork in it, no food nothing and the rat feces was everywhere, and the office girl had the audacity to tell me if my unit isn't clean and swept out, I would be charged a cleaning fee, are you serious, if your charging 236 dollars a month for a unit, it should be clean and not infested with rats because obviously they are not running a cleaning storage facility.. and the office girl acted like the rat issue was something new and a bit surprised, but after read many many reviews, I see this has been a on going issue with their storage facility…Unfortunately what use to be a decent storage facility with good management has went to hell…
• CA

  Claudia Valenzuela Armenta

  Apr 28, 2024
  1.0
  3 month my stuff were at this store unit, no food and my belongings were really clean. we show them the hole the rat made on my plastic tubs and on some gardening equipment and the manager respond was what do you expect 😞. If your belongings are valuable for you don’t stored them here.
• TT

  Tina

  Aug 14, 2017
  1.0
  They have rats so you get rat shit all over your stuff. I had a storage unit for over 10 years and never had a problem until the last 2 years. I had to throw away all my stuff . The place was way better when the guys worked there . The 2 girls I think could be sister are rude and unprofessional..