Watches of Switzerland

Reviews

• RS

  Rick S

  Oct 19, 2025
  1.0
  VERY unprofessional AND lack of knowledge! First, the gentleman who approached as I was looking at the Rolex section was very dismissive. Maybe it was because of what I was wearing? Sweats and a shirt. Second, I politely asked if one of the watches was the Kermit or Starbucks, which he replied ‘we don’t use street names here.’ Glad to see that you are well versed in your own watch collection. Third, after that comment I asked him when the watch was manufactured, because based on dates you can tell which model it is. He stated ‘in order to be in our certified pre-owned collection it has to be less than 2 years old.’ Nice to know that the Rolex expert did not know anything about the watch, OR how you all do pre-owned watches. Your own website has numerous watches with reference numbers well beyond 2 years. I won’t use ‘street names’ because I know that hurts you, so REF:M116610LV, ended production in 2020, I believe we are in 2025, amongst others. Additional, I’m not sure why all of your prices are $5,000 to $7,000 more than any other AD I’ve visited in the US. Anyways, I took my ‘street names’ to another AD, who treat customers like humans, and purchased the Rolex, Breitling, and Tudor that we needed.
• AW

  Andrew Wieman

  Oct 12, 2025
  5.0
  Always love shopping at Watches of Switzerland. John is an absolute pleasure to deal with and they take very good care of their customers. Can't wait for the Southdale Store opening!
• BQ

  Bryce Quinn

  Oct 8, 2025
  5.0
  Viktoria is the best! Thank you!
• RR

  rohot

  Sep 19, 2025
  1.0
  Typical snobby Rolex ADs that can't be bothered to help and immediately try to get you out the door. It's kind of funny how glorified sales wagies feel they can look down at you for peddling 'luxury' wares.
• JG

  Jim Galvin

  Sep 17, 2025
  5.0
  John Phode provided exceptional service. He went above and beyond to answer all my questions. John has also built an excellent team, including Victoria. She welcomed me to the store and made sure that I received the best level of service. I give Watches of Switzerland at the Mall of America my highest recommendation.