Charles Tyrwhitt

Reviews

• CM

  Connor Macfarlane

  Oct 21, 2025
  3.0
  I placed my original order back in August and we’re close to the end of October and I still don’t have my shirts. I will say I had to do two returns because the size was off but each time I’ve gone through a return it’s taken about 4 Weeks to get the new order. Just takes forever to ship, so will probably just request a full refund if the new size ever gets here and doesn’t fit.
• GO

  Greg Osisek

  Oct 1, 2025
  5.0
  I was in the market for a wardrobe refresh, so I decided to stop in one Sunday to see what the space was like before committing to a purchase. JJulie (the store manager) welcomed me, showed me a few new seasonal items and let me look around. She was friendly and informative - immediately making me feel comfortable in the space. Once I was home, I decided to make an appointment to purchase a suit and two blazers. I was partnered with Christian for my appointment. He took time to measure me, explain different fabrics and styles to me, show me multiple options, and help me find what I was looking for. He was super down to earth, so the whole experience felt casual, yet professional, without being overwhelming. One of the pieces I selected had to be ordered for me, so when it arrived I came back for tailoring. Again, Christian took the time to explain the process to me, show me what the garments would look like once tailored, and communicate expectations for when they would be ready. Once the tailoring was done and I was able to pick everything up, I met with Julie. As a store manager, I saw Julie interact with every guest in the store while still allowing the person each guest was working with to handle the full transaction. This level of customer service isn't something you see everyday, and stood out to me as something that makes CT special. When it came to my needs, Julie expressed how impressed she was with Christian's ability to get my tailoring done perfectly, and took the time to explain different shirt fabrics and styles to me without any of the information being overwhelming. To me, that's what makes CT different: Julie and the team take a shopping experience than can be intimidating and overwhelming and make it approachable. You get the sense that they love what they do and they actually want you to be there with them enjoying the space, products and service. When I got home and showed my wife what I had purchased, she was floored - commenting that all the pieces "look custom made." Overall, my experience with CT was excellent. I'll definitely be shopping there more.
• FR

  Fiorella Ruiz

  Sep 13, 2025
  1.0
  Clothes are great quality but the service here is horrible. The employees pick and choose who they want to help.
• BW

  brandon weinberg

  May 26, 2023
  1.0
  Clothing is garbage on every level; material, construction, appearance vs ad, etc. If it was free, it still wouldn't be worth it.
• EC

  Eric C

  Jan 22, 2022
  5.0
  Great, no, actually fantastic quality for the price. I wore their shirts weekly for 8 years, they are finally wearing out. Found out there was a store in KOP, just visited the store. They had great customer service, solid selection in every collar style and color, and as always a great price.