Business Details
About
Watch StoreJewelry Store
Location
Hours
Reviews
4.8
138 reviews
5 stars
130
4 stars2
3 stars0
2 stars1
1 star
5
What are people saying?
AI-generated from customer reviews
Exceptional Service
Customers consistently praised the staff for their exceptional service, highlighting their attentiveness, knowledge, and willingness to go above and beyond.
Product Selection
The store offers a wide range of luxury watches and jewelry, with many customers noting the impressive selection of both new and pre-owned items.
Customer Experience
Many reviews emphasized a pleasant and memorable shopping experience, with staff creating a welcoming atmosphere and providing personalized assistance.
Communication Issues
Some customers reported challenges with communication, particularly regarding wait times for specific watch models and repair services.
Store Environment
The store's ambiance and design received positive remarks, contributing to an enjoyable shopping experience.
- RBRafael Bolivar1 day ago5.0Exceptional Service and Care Beyond Expectations From the moment I first walked into the store, Patricia delivered an extraordinary level of service that truly stood out. She was kind, attentive, and genuinely invested in helping me find the perfect Rolex for my upcoming wedding. Over the past few months, Patricia has been consistently caring, diligent, and proactive; ensuring that every detail was handled with precision and that I would have my watch in time for such an important day. Her professionalism and warmth made the entire experience seamless and memorable. She went above and beyond at every step, and thanks to her efforts, she’s earned a lifelong customer. I also want to give a special shoutout to Lindsay, who, together with Patricia, took the time to understand how important this was for me and made the process seamless and enjoyable. Both were incredibly accommodating and supportive throughout the process, exemplifying what exceptional customer service truly means.
- JTJulio Trujillo2 days ago5.0I was on the waiting list for a watch and when my piece became available, Patricia Ruiz reached out right away. The entire process was smooth, transparent, and professional from start to finish. Since I couldn’t visit the store in person, Patricia arranged shipping, and everything arrived perfectly packaged and on time. They kept me informed throughout the process and made sure I felt completely comfortable and confident about the purchase. I truly appreciate the exceptional service and attention to detail. Thank you, Patricia, for making this experience so special, I couldn’t be happier with my new watch!!
- RSRob Shay3 days ago5.0Great communication and help in getting my wife’s dream watch as a surprise for our 31st anniversary. Thank you Ara
- RJRey JabbarOct 24, 20255.0Betteridge in Vail, CO is a stop I always make when visiting Vail. Ara F is incredible to work with. She’s very knowledgeable on the lines they carry, super friendly, and she is one of the reasons I will continue to pay my visits to this location! They have my business for life!
- JJJason JiangOct 19, 20255.0Such a pleasant watch purchasing experience. Ara does an incredible job and makes you feel great. I plan on being a long term client of the company.