VB
Vincent Blais-Shiokawa
Feb 12, 2016
***UPDATE: The service had still been great although they took over two weeks to mail me my results...***
I walked in and after asking me to fill in the usual form, I was asked if I needed a coffee or tea, which was simply amazing! The ladies at the front desk were very kind, and friendly which I consider as important any business.
The actual looks and design of the offices and lobby is also quite nice. Not judging a book by its cover, but it had a very professional feel to it, without being over the top. Nice & clean, allowing the customer to feel right at home. Also, the individual offices allow for privacy, which is quite nice. It is not always easy to talk about one's health problems to anyone, and the privacy is one thing that can help feel more at ease. The room for the hearing test is nice, built well, and overall what you would expect from a professional sound isolating booth.
Jason Kemp was the one to attend to my needs that day, and he was very nice and welcoming. He presented himself well, and really made sure I felt comfortable speaking to him about any concerns I had. I took the time to listen to my situation, and recommended me with suggestions that would benefit me in the future. Smiling the whole time, he also made the conversation friendlier by adding comments here and there about his personal life and how he got into this business. Another thing that I appreciated was that he really took the time to explain the technical aspect of what happens to the ear when say you work in a loud environment for a long period of time. I personally like to understand the situation as much as possible, and it also shows how much he knows about what he is talking about, adding to the value of his recommendations and service.
(This is not written by someone paid by the company, I was simply a first time visitor.)
I recommend Kemp Hearing Centres for those looking to have their ears checked out or taken care of by a professional Audiologist.