Specsavers Oshawa Centre

Reviews

• SS

  SardidoFootballClub

  3 days ago
  5.0
  I bought two pairs of prescription reading glasses for $149. The lenses are thicker than what I had 3 years ago but it does not affect my use and comfort. Really good glasses after all. The staff are helpful, knowledgable and respectful.
• RW

  Rosey Glenn Stekar Whilsmith

  Oct 14, 2025
  5.0
  Excellent after purchase service when my glasses needed a bit of work from life’s bumps, very friendly and helpful. Thanks
• MR

  Maggie Reynolds-Down

  Oct 10, 2025
  5.0
  Very nice and friendly staff. Kikki was incredibly charming, patient and informative. I didn't feel rushed or upsaled beyond my budget. They have great offers, and lots of choice. The store is really bright and clean. Look forward to getting the glasses..
• DW

  Donna Williams

  Sep 30, 2025
  5.0
  What a wonderful experience from start to finish. Claire was amazing with helping pick the right frames for my face. Pick up was seamless and I love that they adjusted one of my frames to ensure my glasses fit me perfectly. They also insisted that any issues in the future I am to feel free to stop by and have it taken care of. The prices are very reasonable and they offer Such amazing customer service. My husband and I will be back to purchase our contact lenses. Thank you so much and keep up the great work.
• JJ

  Jess

  Sep 21, 2025
  1.0
  I had a very disappointing experience at this Specsavers location. Last weekend I went in for a contact fitting and tried two different pairs. Once I found a pair the optician thought fit well, I asked about ordering a year’s supply. Based on the box size of 90 lenses, I was under the impression that meant 90 pairs, and I even confirmed with the optician that based on what I was purchasing, I’d have lenses for almost a full year. The next day, when I went to order, I learned that a 90 lens box only contains 45 pairs. I take accountability that this may have been my own misinterpretation, but what frustrated me is that the optician simply agreed when I said it was a year’s supply, instead of correcting me. Had they clarified this upfront, I would have asked to be fitted for more affordable options right then and there. I later called back and explained that I had done my own research on the Specsavers website and pointed out the Easyvision Uvicia Plus lenses, which had the same dimensions as the trial pair I was sent home with, but were listed as biweekly, making them even more affordable. The same optician corrected me, saying that those were actually monthly lenses, even though the website clearly says “6x fortnightly contact lenses.” I found that strange, but I trusted their expertise. They said they had to book me in for another contact lens fitting and would waive the fitting fee since I had just been in less than a week ago. At that point, I tried to schedule another appointment before the promotion on contacts ended, but the only times available were in the middle of the day. This is supposed to be an optometry clinic, but it felt like there was no flexibility at all. When I expressed concern about making an appointment during work hours, the optician told me that if I was even a little bit late, they might cancel the appointment because it was “cutting it really close.” That did not feel like an accommodation, it felt like an ultimatum. I felt defeated and said I would look into another location. After ending the call, about an hour later the same optician called me back with an evening cancellation, and I appreciated that. When I arrived, however, I was once again disappointed. Instead of having the Easyvision Uvicia Plus lenses I had specifically asked about on the phone, I was presented with a different set of lenses that were drastically more expensive. I reminded the optician that I wanted to try the Easyvision Uvicia Plus because they were in my budget. They told me that they did not have them available, and that the lenses I was being given instead were biweekly but cost more than double what I had requested. I explained that this would not work for me, and asked if there was anything else in my price range. I was told the closest option would be a monthly lens, which was still exceptionally overpriced. At that point I was very frustrated. Why book me in for another fitting knowing that the lenses I had asked about were not even available, only to push me toward options that were far out of my price range? When I asked if I could just order the Easyvision Uvicia Plus without another fitting, I was told no because they were “completely different” and I would need to be fit in them first. This would mean booking yet another appointment. By then I had gone through two fittings wasting my time, wasted $35, and felt repeatedly dismissed by the optician. Rather than listening to me and helping me find an option that fit both my eyes and my budget, I felt like the optician was steering me toward the most expensive lenses. I want to be clear that at no point was I rude or disrespectful, but throughout the process it felt like my concerns were not being heard. In the end, I left without any contacts, the promotion expired, and I am out both time and money. I had really hoped Specsavers would be a good option, but the lack of communication, limited availability, and focus on upselling instead of patient care made this a very disappointing experience. I believe the optician I was dealing with was Kiran.

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