Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Orchard Park, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Kelowna, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.8
691 reviews
5 stars
627
4 stars
35
3 stars4
2 stars1
1 star
24
What are people saying?
AI-generated from customer reviews
Customer Service
Staff members are consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees like Irene, Mitzie, and Faith for their exceptional service.
Professionalism
Customers appreciate the professionalism of the optometrists and staff, noting thorough eye exams and clear explanations of procedures and options.
Product Selection
The store offers a good variety of frames and options, with many customers expressing satisfaction with the selection available.
Affordability
Many reviews mention competitive pricing and good deals, particularly the buy-two-get-one-free offer, making it an attractive option for customers.
Mixed Experiences
While most feedback is positive, there are a few negative experiences related to customer service and product quality, indicating room for improvement.
- VWVeronica Wu1 day ago5.0It's my third time purchasing glasses at the store and will keep coming back! I love how friendly and efficient the staff is, and they got great options with more affordable prices too! Special thanks to the consultant Mitzie and Donald, THANK YOU for your help:)
- AZA Z3 days ago1.0Zero customer service and manners.. despite being placed on waitlist and promised they will call back, received no call back and instead accused me of not following up.. Also manager Tara is especially rude
- SKShelley Kothlow6 days ago5.0Irene was amazing to work with, was informative and fun. She helped myself and my husband and spent the time with us, going back and forth with frame choices, and giving us many options! GREAT JOB 👏♥️
- RBRitika BhardwajNov 1, 20255.0I had an amazing experience here! The staff was very friendly and helpful. Mitzie Camaya helped me get my pair and informed of the additional features and gave me a very reasonable price for it. Pick up was quick as well, definitely worth it!
- PWPeter WheatleyNov 1, 20255.0Irene Cha was/is the lady that I'm dealing with and I was wondering if she will be working tomorrow ? She mentioned that she works Sundays ! I would like to continue working with her. Very polite, professional & extremely knowledgeable.
Frequently Asked Questions About Specsavers Orchard Park
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.