Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Metrotown, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Burnaby, BC store or visit us in store to see the range.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.7
383 reviews
5 stars
347
4 stars
10
3 stars4
2 stars4
1 star
18
- JJJin Jintoday1.0Unprofessional and liar!!! The store retail manager is anti-customer. Want to get transitional sunglasses for my new frame bought in Japan. After “inspecting” my frame, the manager arranged me to a service table at back and got a sales to “serve” me. When I told her I didn’t need prescription lens she was disappointed and walked to talk to the retail manger and come back to tell me they cannot put on non-prescriptive lens for my frame. She gave me the reason that they need a optometrist prescription that certified that I don’t need prescription! Then I asked her there are sunglasses in the store and do I need prescription to buy those glasses. She told me yes! What a liar and so unprofessional! Probably a sunglasses lens with no prescription is too small a job for them and they wanted to turn me down but with such a reason really way too unprofessional!!! I would never recommend any one to this store.
- DMd m5 days ago5.0Dr. Sandhu, Wendy, and another lady -- that I unfortunately didn't get the name of -- who helped me pick out frames were all extremely kind and helpful when describing their services and products to me. With whatever questions or concerns I had, they explained thoroughly and patiently. This is a very welcoming shop and I would highly recommend this place to anyone looking to get an eye exam or just another pair of frames.
- MRMarie Cris RicafrenteOct 10, 20255.0My daughter's glasses(frame) was broken yesterday. Good thing that the lens was still ok. And today we brought it back to Specsavers Metrotown to check if we can still use the lens and just buy the same frame. I am glad that they have the same frame available. So they just put the lens to the new frame and got it the same day. Just have to wait for like a couple of minutes and all is done. Thank you Nav for your assistance.
- BMbrenda mcdonallOct 8, 20255.0I can't compliment the optometrist and the staff enough for their professionalism, friendliness, and knowledge. The office itself is really attractive and very clean. I am totally happy with everything Including the price and Specsavers is the only place I would recommend to others. Best experience plus all the staff were so great that I had fun!
- EEEceOct 4, 20251.0I had my eye exam today with Dr. Elkie Fung, and she was excellent — caring, professional, and explained everything clearly. I really appreciated her approach. Unfortunately, my experience with the reception staff was very disappointing. Dr. Fung asked a young lady to help me after my eye exam, but she left multiple times in the middle of the health insurance billing process. She eventually handed my billing over to another staff member who clearly didn’t know what to do and even asked me to pay out of pocket for remaining amount. On top of that, I was asked to sign some papers without any clear explanation — I was only told it was a “new policy.” My husband had to call afterward to clarify what was going on. I understand things can get busy, but this level of unprofessionalism made me feel really uneasy.
Frequently Asked Questions About Specsavers Metrotown
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.