Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Gates of Walden, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Calgary, AB store or visit us in store to see the range.
Location
Hours
Reviews
4.6
151 reviews
5 stars
132
4 stars
4
3 stars2
2 stars0
1 star
13
- AAAisha2 days ago1.0Great selection and price but greatly needs improvement on customer service and professionalism from owner and staff. experience- 2024- I’ve ordered two Rx eyeglasses (1 sunglasses ,1 clear) from Walden in 2024 and was advised to use it for days. After noticing I cannot read with the clear one and it got blurry when reading texts from a book, I went back and was then advised by their Walden rep to have a few more days with it. After weeks, dropped by their Shawnessy clinic where owner Sadie told me that the clear glasses they’ve issued was just for distance and not for astigmatism and if I have my old glasses(for astigmatism , as I used to have it for reading) I can bring it to Walden when she comes there for a visit. Brought my old glasses(for astigmatism and reading) , and as the owner had the reading done out of it, she then advised that she’d get back to me and replace the glasses at no cost as it was their fault. Unfortunately, the owner did not get back to me, got no replacement glasses. What sad is that she did not even note my file of the issue and my eye readings ( with astigmatism. when I called their phone line and asked for file transfer 2025 - Me and my family members then decided to transfer over to another eye clinic because of the above. 2025- But because they had a promo for kids’ glasses , I went back to purchase a pair of glasses for my son. Walden rep told me to raise the above complaint to the owner again. When I went to pick up my son’s new glasses , I get to talk to remind the owner that she left me hanging in 2024, and to pacify me she then asked me to email her my new prescription and even offered me to pick a new pair from their selection. I was again promised that she would order a new pair for me and it will take 4-6 weeks. Today , after a month of waiting, I went back to Walden specsaver and was advised by their rep that I had no new prescription reading on my file, no notes from the owner, no new purchase ordered under my name ,nothing.
- JGJeff Green3 days ago5.0Great clinic, great pricing, great service! Definitely recommended!
- RRRayLynn RedwoodOct 1, 20255.0Really good service all around. Informative and professional. Best customer service that I’ve seen in a long time!
- JIJames IvensSep 20, 20255.0I had my eyes examined at Specsavers in a very efficient manner and received excellent service and assistance in choosing the right frame for my needs. On completion of my new glasses a staff member kindly assisted in properly adjusting my the frames to achieve a good fit.
- NANick AquinoSep 13, 20255.0Had a great experience purchasing my first pair of eyeglasses in my whole entire 35 years of being alive. Shout out to Victor for being able to manage 5 customers in a short period of time and making sure to check in with everyone.
Frequently Asked Questions About Specsavers Gates of Walden
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.