Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Dufferin Mall, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Toronto, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.8
388 reviews
5 stars
360
4 stars
16
3 stars0
2 stars1
1 star
11
What are people saying?
AI-generated from customer reviews
Customer Service
The staff received high praise for being friendly, helpful, and accommodating, with many customers highlighting individual team members like Emerald, Ivy Rose, and Mandeep for their exceptional service.
Product Quality
While many customers appreciated the affordable prices and selection of glasses, some expressed concerns about the quality of the frames, with reports of breakage shortly after purchase.
Eye Exams
Customers generally found the eye examinations thorough and the optometrists professional, although there were a few negative experiences regarding rushed exams and communication issues.
Store Environment
The store was noted for being clean, well-organized, and having a good selection of frames, contributing to a positive shopping experience.
Communication Issues
Some customers reported poor communication regarding order updates and follow-up appointments, indicating a need for improvement in this area.
- TBTheresa Bubis3 days ago5.0Picking out new eyeglasses is tough for me! I had a very helpful and honest staff member assisting with that process. The results are amazing. The technician was patient when fitting the new frames. I would recommend this location.
- NDNick Dinkha4 days ago5.0Second time using Specsavers and they are by far the best I’ve used for the price you pay. Their selection is perfect for everyone and they make great recommendations and take time to select frames that work and how the lenses might work. They fit them after and respond to any questions you may have - even if the store is super busy they greet you and take time to help. Excellent.
- XOXochitl Clotilde Martinez Ortiz4 days ago5.0Excelente servicio el que recibí de Daniela en la óptica Specsavers Dufferin Mall
- SNsuzan nascimento5 days ago5.0I went to the store and I had a great customer service with Leandra. Nice store!
- IGIvana GrandeOct 21, 20255.0The Dufferin Mall Specsavers has wonderful and caring customer service. The moment you walk in, the staff make the whole process very easy. From the time you pick your frames from their large collection of designer brand names and their own store brand to the time you pick up your completed pair of eyeglasses. I also really love that they direct bill my insurance company which saves me the hassle of doing it myself. Thank you Emerald for all your assistance and support. Dr. Yoon is very thorough with the eye examination and takes the time to answer any questions that you may have. I wholeheartedly recommend this Specsavers to anyone in need.
Frequently Asked Questions About Specsavers Dufferin Mall
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.