Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Central City, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Surrey, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.5
541 reviews
5 stars
433
4 stars
43
3 stars
9
2 stars
13
1 star
43
- EMEryn Murphy2 days ago5.0My go to store now, the employees there are incredible. So grateful to ARSH especially!! She was so sweet and accommodating. She made my day!
- JPJulieta Peña5 days ago5.0I went yesterday and once again received excellent customer service from Pree, just like the week before. She was incredibly kind, attentive to every detail, and provided a truly professional experience. It’s so refreshing to be helped by someone with such dedication and positive energy! Definitely a service worth highlighting.
- ZMZak Mir6 days ago5.0My 'go to' store for prescription glasses for myself and my family. Service is always outstanding. Employees are patient and kind. This is the best Specsavers in Surrey. I would like to thank store associate Karima for the great service this time around. Keep up the good work!
- HHHajrudin HrnjicOct 15, 20255.0I am so grateful to Pree who fixed my glasses in a few minutes perfectly and proffessionaly. Thank you for your kindness and pleasant smile.
- BBBasem BaderOct 4, 20252.0If you want to find contact lenses you actually feel comfortable with, stay away from this location. This branch is unorganized and honestly useless. They charge a fitting fee and act annoyed when you want to try more than one option. I was left with one choice that I don’t even feel comfortable with, just because I had already “tried too many,” according to them. Eyes are sensitive, and I’m not compromising comfort or eye health—especially as someone with sensitive eyes and allergies—just for their convenience. They act like they’re paying for each sample out of their own pockets. Funny enough, I’ve emailed every major contact lens company, and all confirmed that samples are 100% free of charge. The only thing clinics charge is the fitting fee, which I already paid. I also spoke to multiple Specsavers locations, and they all said there’s no limit to how many contact lenses you can try. I understand the goal is to find your best pair ASAP, but my experience here was the total opposite. I only got to try one pair of monthlies and two pairs of dailies, and ended up buying three boxes of lenses I don’t even like—because they implied I had “tried enough.” Shoutout to them for leaving people who aren’t textbook-perfect candidates stuck with uncomfortable lenses. I should’ve been allowed to try more than one option at a time, and more than one monthly brand before committing for years. They seriously need to improve their communication skills too. Also, my optometrist is amazing, but I have no idea why she ordered daily lenses with -2.25 toric when my prescription is -2.75, which actually exists. I only found that out after my samples arrived. And why does everything take a week just to “check with the optometrist”? What’s the point of a middle person if every question has to go through them anyway? Bottom line: don’t come here for contact lens fittings. Try another Specsavers location instead.
Frequently Asked Questions About Specsavers Central City
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.