Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Carlingwood Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Ottawa, ON store or visit us in store to see the range.
Location
Specsavers Carlingwood Shopping Centre
0094-2121 Carling Ave, Ottawa, ON
K2A 4E0, Canada
Hours
Reviews
4.4
187 reviews
5 stars
149
4 stars
10
3 stars2
2 stars
3
1 star
23
- JPJr Phillips1 day ago1.0We bought our glasses at Specsavers, no issues whatsoever. We went in on Tuesday October 21. The receptionist? Was on the phone so we waited. When she was done she hung up the phone, walked away without saying a word, went into the staff room and shut the door. So we went next door to Pearle Vision and they fixed my glasses free of charge. I think they really need to consider some staffing changes
- MBMarie Lise Beaudoin3 days ago1.0I bought three pair of glasses almost two years ago and I would never recommend Specsavers to anyone !! Cheap glasses…I’m always bringing the three pair of glasses in for adjustments. I live 2 hours away !!! They do not use the proper lenses and the frames are cheap. Great prices but cheap quality. Last week I went to the Carlingwood store. I was not impressed by the service or how they handled my situation by not wanting to add the thicker nose guards on my glasses. They informed me that they do not carry the nose guards and told me that they wouldn’t work on my glasses ! So no solution was given as to what I should do… So I left the store…. Upset and unhappy again. However, months prior to this incident, a staff member at the Carlingwood store added the nose guards to my glssses. Also, when I went to the Bayshore store, they were able to provide the proper nose guards. BTW the service at Bayshore is amazing ! I just want my money back or new glasses.
- AAAndrea Allain4 days ago5.0Excellent customer service, great prices and selection.
- ADAndrew DSep 26, 20251.0Worst customer service anywhere, a man came in on ODSP and they basically laughed at him and tried to sell him children's glasses. The manager hung up on me when I explained the staffs behavior. I wouldn't shop here if they gave you 5 pairs of glasses for the price of one.
- EMEmefa MatheySep 22, 20251.0If i could give zero stars i would if you want quality do NOT go there i got my glasses for a month and they broke. When I tried to call to get a refund because I had an awful experience from A to Z the supervisor was super rude and refused to give me her manager info or where I could contact them.
Frequently Asked Questions About Specsavers Carlingwood Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.