Samsonite Company Store

Reviews

• BB

  Brian Barlow

  Sep 2, 2025
  1.0
  I’ve always trusted Samsonite as a premium brand, but my recent repair experience was terrible. I dropped off my carry-on bag in Stratford, ON for a handle and wheel repair (out of warranty) back in March. The bag was shipped to Laval, QC, and I was told the repair would be done before my trip in 6 weeks. It wasn’t. In fact, the bag wasn’t returned until August 29th — more than 5 months later. To make matters worse, I was quoted $48, but my Visa was charged over $100 with no receipt or breakdown. When I called to ask for a detailed bill, the customer service was rude and dismissive. Extremely disappointing from a brand I once considered reliable. I own several Samsonite pieces, but after this experience, I’ll seriously reconsider buying Samsonite again.
• HH

  Havina

  Aug 23, 2025
  5.0
  A huge shoutout to Gordon. He was the most helpful, understanding, patient, and kind representative I have ever encountered. He made our shopping experience seamless. If you visit this location and you meet Gordon, consider yourself lucky! He is the best! He will help solve any problem and answer any question. Thank you Gordon for helping us find the perfect luggage for my parents!
• LM

  Lloyd McNally

  Aug 11, 2025
  4.0
  Great sale
• JL

  Jim L

  Sep 1, 2021
  5.0
  Friendly staff. Very helpful. Good selection of product.